Multi-stakeholder Performance Evaluation of Technology-Based Systematic Service Innovations: e-Healthcare Programs in Taiwan 

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Abstract:

The paper demonstrates, with conceptualization and practice, the value of a multi‐stakeholder evaluation model in assessing the performance of technology‐based systematic service innovations, with DoIT’s e‐Healthcare Programs as an example. Our evaluation model can also help to identify the achievable outcome for the participating firms of different nature. In addition, based on the information obtained from the multi‐stakeholder questionnaire survey, we are able to identify at least four types of R&D networking in forging systematic e‐Healthcare service innovations, showing differences in the forms and performances of spillover effects. The paper develops and demonstrates a new approach to a better evaluation of systematic service innovations, than the traditional survey with a uniform questionnaire, from a multi‐stakeholder point of view. It serves to enrich our understanding of the spillover effects of systemic service innovations, as well contributes to policy formation for public service innovation programs. Keywords: systemic service innovation, business concept, business model, e‐healthcare, multi‐stakeholder